Return Policy

Cancellation Policy

We accept order cancellations within 24 hours of placing your order, provided the order has not yet been shipped. Once an order is submitted, our team begins processing it within 1–2 business days. If you wish to cancel your order, please contact us as soon as possible at contact@echozure.com.

If your cancellation request is made before the order has been shipped and within the 24-hour cancellation window, we will cancel your order and issue a full refund. We are unable to cancel orders that have already been dispatched.

Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 14 days after delivery of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Return Address

RM D10, 9/F., BLK 2,
CAMELPAINT BUILDING, 62 HOI
YUEN ROAD, KWUN TONG
HONG KONG
Contact Email:contact@echozure.com

Do not send your return to the sender's address on the package, as this may result in processing delays.

Notes

  • Custom-order or personalised items do not qualify for the 14-day return right.
  • If the return is initiated by the consumer, the consumer is responsible for the return shipping fee. The specific fee depends on the carrier you choose.
  • If the goods received are damaged or incorrect due to our error, the consumer will not be required to bear the return shipping fee.
  • No restocking fee will be charged to consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5–7 business days. Refunds are issued via the same payment method used at the time of purchase (e.g., credit card, debit card, or other supported payment methods).

Late or Missing Refunds (if applicable)

If you have not received your refund within the stated timeframe, please take the following steps:

  1. Check your bank account or payment statement again.
  2. Contact your credit card company — it may take additional time before the refund is officially posted.
  3. Contact your bank, as there is often some processing time before a refund appears.
  4. If you have completed all of the above steps and still have not received your refund, please contact us at contact@echozure.com.

For any questions regarding returns, cancellations, or refunds, please reach out to our Customer Service team at contact@echozure.com. We are happy to assist you.